Monday products

Does the app integrate with monday.com service management?

At the time of writing, the app does not integrate with monday.com service management, since the monday.com API does not support this functionality just yet. We are expecting this to become available in the future.

3CX functions

Can I get call recordings in monday.com?

3CX does not provide a means to export call recordings via an API, so at present there is no means for the integration to access recordings. We will continue to monitor the situation - this is the top requested feature for the app.

Can I send messages or automated calls from monday.com?

3CX does not provide a means to send messages or make automated calls via an API, so at present there is no means for the integration to access this functionality.

Security

Is the app secure?

The app is hosted in a secure monday.com provided environment and developed to industry best security practices. All data is secured to a monday.com account and does not leave the monday.com environment.

Billing

I don’t have many users, can I have a discount?

Capable Koala’s minimum pricing is for up-to 50 users in a monday.com account at present because the majority of the work on our side goes in to providing the service for at least 1 user (setup, support & maintenance is effectively the same for 1 or 100 users). We need to charge enough that we can provide a high quality service and support to our customers.

We do automatically offer a 17% discount for users who are willing to pay 12 months upfront.

Can I extend my trial?

If you need more time to test, or didn’t get to use your trial, simply reach out to support and we’ll get you set up.