Setup and Troubleshooting

Calls are not showing in the call data record (CDR) board

If you only have the demo calls showing in the CDR board, but the app is configured and you want to see real calls, you need to make sure that the app has the correct permissions to access the 3CX API.

The following video will help you troubleshoot this issue:

All calls show as being from the same user

In the events and activities for each user, as well as the events table and CDR board, all “events and activities” and items will show as being from the user who configured the app.

Unfortunately a limitation of monday.com at the moment - all created activities appear as being by the user who authenticated the app (you in this case) rather than from the app (as we would prefer). We anticipate that monday.com is going to add the ability for the data to appear as being from the app in the future.

For the time being, this is a limitation of the app.

Billing

I don’t have many users, can I have a discount?

Capable Koala’s minimum pricing is for up-to 50 users in a monday.com account at present because the majority of the work on our side goes in to providing the service for at least 1 user (setup, support & maintenance is effectively the same for 1 or 100 users). We need to charge enough that we can provide a high quality service and support to our customers.

We do automatically offer a 17% discount for users who are willing to pay 12 months upfront.